so my recommendation to you is Show
so my recommendation to you is, if you buy something from D&G online make sure its something you are 100%sure because if you try to return it it takes so long to get your money back. very annoying, smart option is buy directly from the store. Date of experience: 23 January 2024 SMEG D & G KETTLEI paid over €500 for a SMEG D&G kettle for a special birthday. At this stage, the lid does not close, on/off button broken and now it wont even boil !!! Despite numerous requests, I am no further on with my complaint. Dont bother buying a SMEG D&G KETTLE Not worth the money compounded by atrocious customer service by both Companies. Please SMEG OR D & G respond. !!!!!! Date of experience: 17 August 2023 The Dolce & Gabbana sneakers I…The Dolce & Gabbana sneakers I purchased exceeded my expectations! Their stylish design perfectly blends with comfort. The quality of materials is top-notch: not only do they look fantastic, but they also feel incredibly comfortable on the feet. The manufacturer paid attention to every detail, making these sneakers not only fashionable but also durable. They've become my favorite everyday footwear, giving me confidence in my style. Date of experience: 02 October 2023 ReturnsCustomer service via email only, and so far all advice given to return an item purchased online has been incorrect. Links on the website do not work and information given is also incorrect. Never again. Date of experience: 06 January 2024 Absolutely shocking customer service I…Absolutely shocking customer service I ordered some trainers and was told they would arrive in time for Christmas but now they won’t?? even though they was still taking orders. Not answering my emails now either ? when they answered the first email they didn’t even give me an answer and now ignoring all my emails. AVOID AT ALL COSTS Date of experience: 22 December 2023 I bought a shoes for my son last…I bought a shoes for my son last Christmas from NM .It has lots of jewelry on the shoes and writing pretty cool looking shoes . He love the shoes and he adores it so he only wears it for special occasions. But one day he noticed one of logo has fell off and gone in the backside . He called to see if he could get repaired or something but they said NO THERE IS NOTHING THEY CAN DO ! What ? A pair shoes over $1000 and can do do nothing ? I also have a pair not comfortable at all but I kept it because looks good on it . However don’t like customer At all . it’s not right they can replace something fell off . Date of experience: 12 October 2023 The price is justifiedStill these products aren't for a middle-class but I've made the dream of my girlfriend come true recently by buying products from this brand! Sometimes high price doesn't mean quality, but when it comes to D&G, then everything falls into the place. My girlfriend is super delighted by the new bag I've presented to her and it's really made out of high-quality materials. Date of experience: 04 August 2023 I ordered jewellery which arrived with…I ordered jewellery which arrived with multiple defects and contacted the customer service team, provided images, confirmed it was faulty, and still waiting on a resolution after 5 weeks. Probably one of the most unresponsive CS teams I have dealt with and there is still not a resolution. DO NOT PURCHASE FROM HERE and if you want a product go into the store and check it vigorously. Dolce & Gabanna would be disgusted with the level of attentiveness and lack of care provided by this sham and fraudulent, lazy, incompetent service provider! STILL UNRESOLVED - Rodd Date of experience: 20 July 2023 Customer service!It’s hardly surprising that DOLCE & GABBANA are raking very low on peoples expectations when talking about redefining staff, managers and customer service or customer case team roles they seem to many cowboys running headless in each direction. After 2weeks being past down the list for a simple repair on a missing part they can make your life miserable. Should I really be bothering the CEO? . So I ask myself what is team work, is it still a one man band, come on DG get it together if anyone can you can. Date of experience: 01 July 2023 NO to D&GBE EXTREMELY CAREFUL AND DO NOT PURCHASE ITEMS from this so called designer brand. EXTREMELY POOR customer service from a so called luxurious brand who abuse their customers and disregard their own policies. After numerous emails and phone calls they still do not listen to their customers. Do NOT PURCHASE ANYTHING from D&G as you will be treated like a joke.I have lost all respect for this company. Date of experience: 26 April 2023 finally refunded by D&GAfter 4-5 weeks of constant communication with the online customer service i finally got refunded by them. There are still some items i would order online but i am afraid to go through the same bs that i would never wish anyone who want to order online from D&G. let alone threatening them. Hopefully travel restrictions will be lifted soon and i can travel to buy in their boutiques in Europe instead of choosing the online store. in the end i really don’t understand how such a prestigious brand can act like that when it comes to refunding customers or treating them the right way. All these bad comments here reflect something that should be the wake-up call for them. D&G get better before you completely ruin your own reputation. Date of experience: 25 May 2021 BOYCOTT Dolce & GabbanaI agree with what everyone is saying a so called premium brand with the worst customer service. They sold a faulty item inside a jacket stitching had come off and they say cannot accept a return what a joke. Even a primark would take a faulty item back. DO NOT BUY FROM THEM they are rude, cannot speak English properly and run a multi million pound company. BOYCOTT Dolce & Gabbana that is what is going around at the moment. Date of experience: 10 April 2023 DONT BUY ANYTHING FROM THIS COMPANYDONT BUY ANYTHING FROM THIS COMPANY, IF THE PRODUCT IS FAULTY THEY DO NOT GIVE A TOSS, THEY EXPECT YOU TO TAKE NUMEROUS PICTURES THEN WILL IGNORE YOU. THE BATHROBES FALL APART AFTER ONE WASH THEN YOU ARE LEFT WITH IT NO REPLACEMENT NO REFUND, JUST A HEAP OF RUBBISH. Date of experience: 14 June 2023 ordering online is a joke!29.12.2022. My experience ordering a pair of sneakers. Customer care and online store are not connected. the customer care staff have no idea at all about the status of the oder, can not modify or cancel it and the displayed delivery date is completely out of synch with the actual warehouse process. Express orders come with UPS Express and not DHL Express. Date of experience: 29 December 2022 Uncomfortable bootsI bought a pair of boots for just under a grand, they’re the most uncomfortable boots I have ever worn! They cut into my legs and have left me with open sores. I only wore them for a matter of hours. I contacted customer services to make a complaint and they told me rubber was uncomfortable and to take them to a craftsman to unseam them! Worst experience ever, do not recommend buying from them at all! Edit* since this review I have had a return and refund approved. It took me a month but I did eventually get there. Date of experience: 24 December 2021 The reason I put one start is just…The reason I put one start is just because I cannot put 0 stars. The worst customer service I have ever dealt with. If you ever face any troubles with payment or refunds, “sorry for inconvenience” is a max you can get from D&G. No support, no assistance, nothing. Illusion of customer service. Date of experience: 23 January 2023 Bad quality Sicily bag!!I really like the Sicily bag from dolce and gabbana - but the quality is just terrible. I went to the store to buy one and I decided not to!! Bad sticking also the shape/ one side different than another…. Just bad made!! Lack of care! It’s such expensive item - attention to detail is everything!! :( The Sicily bag looks very cheap made!! Date of experience: 04 October 2023 Please don’t ever buy anything from Dolce and GabannaPlease don’t ever buy anything from this company. I ordered two handbags, they never arrived and shipment company said I refused delivery which was totally untrue. Goods returned to D&G and after 3 months, I got a refund, less almost $500 for shipping costs. Such a fraudulent company with a disgusting attitude. Date of experience: 28 November 2022 The poor shoes quality everThe poor shoes quality ever. After one wear I saw the cheap material from white going yellow and rough fabric hurting your feet. The size .. too smal and faulty it says 38 but on the insole you could see is 36. Dolce and Gabbana didn’t take any responsibility of it. My partner by a trainers pretends to be a leather but not again. The graphics start peak off after two times of wear. Absolutely ridiculous for the price.. the brand. We never ever buy from Dolce and Gabbana. Are Dolce and Gabbana sneakers comfortable?Dolce & Gabbana sneakers are not only bold and innovative, but also modern, elegant, rich in details, comfortable and perfectly suited to all requirements and tastes. Does Dolce and Gabbana sneakers run big?Yes, Dolce and Gabbana shoes typically run true to size. The brand uses Italian sizing for its footwear. Check out the official size chart for guidance regarding which size to buy. Where are Dolce Gabbana sneakers made?Boasting a 'Made in Italy' print on the sides, these low-top sneakers from Dolce & Gabbana celebrate the excellence of Italian craftsmanship. How do you know if Dolce and Gabbana shoes is real?One way to authenticate Dolce and Gabbana shoes is to carefully examine the craftsmanship. Authentic footwear from the brand will usually not have any irregular stitches or loose threads. Newer shoes feature a reflective holographic tag for easier identification. |
